Performing a factory reset with your DECT headset

A factory reset can be a helpful step if you are experiencing any issues with your headset. 


To perform a factory reset on your DECT headset, please take the following steps: 

  1. First disconnect the power supply unit and the USB cable, if connected, and wait a minute to ensure there is no residual electrical charge remaining in the unit. 
  2. Now locate the reset button. It is a small, black button which can be found on the back of the base station for the DW and D 10 series, and on the underside for the SD series. 
  3. Using a pen or a similar pointy object, press and hold the reset button. 
  4. While continuing to hold the reset button, reconnect the power supply unit. 
  5. After reconnecting, wait a moment before releasing the reset button. 
  6. The unit will now undergo a factory reset. 



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